Product Customization Program Terms and Conditions

PRODUCT CUSTOMIZATION PROGRAM TERMS AND CONDITIONS

 Last Updated: 6/15/2025

 INTRODUCTION.

Welcome to the Product Customization Program offered by between Goaled Solutions, LLC, doing business as Christian Supply (Seller," "we," "our," or "us"). After this, all will be referred to as Seller in the document.  By participating in this program and using our services, you agree to comply with these Product Customization Program Terms and Conditions (the "Terms"). Please read these Terms carefully before proceeding.

  1. ELIGIBILITY AND REGISTRATION.

2.1. To participate in the Product Customization Program, you must provide accurate and complete information when registering, including your name and address. By doing so, you represent and warrant that you have the legal authority to provide this information.

2.2. We may collect, use, and store your personal information in accordance with our Privacy Policy. By registering for our program, you consent to our use of your personal information as outlined in the Privacy Policy.

  1. DESIGN SUBMISSION.

3.1. When using our Product Customization Program, you may have the option to submit your own designs, text, images, or other content ("Designs"). By submitting Designs, you agree that:

  1. You are the owner of the Designs, or you have obtained all necessary rights and permissions to use the Designs for customization.
  2. Your Designs do not infringe upon the intellectual property rights of any third party.

3.2. We reserve the right to refuse to print any Designs that violate our terms or values. In such cases, we will inform you of the reasons for refusal.

  1. CUSTOMIZATION AND COPYRIGHT.

4.1. All products created through our Product Customization Program are customized according to your instructions. You agree that:

  1. You have no right to our artwork, designs, or any of our intellectual property used in the customization process.
  2. You are solely responsible for any copyright or intellectual property violations that may arise from the use of your submitted Designs.

4.2. You indemnify and hold us, our company, affiliates, sublicensees, and agents harmless from any copyright violations, legal claims, or damages arising from the use of your Designs.

4.3. Lead Times: Seller will make diligent efforts to meet the mutually agreed-upon delivery schedules; however, it is understood and agreed that Seller does not provide any guarantees or warranties regarding specific delivery times. Any delivery dates or timelines communicated are estimates and may be subject to unforeseen circumstances or delays beyond Seller's control. In no event shall Seller be liable for any direct, indirect, incidental, special, or consequential damages resulting from delays in delivery, irrespective of the cause.

  1. RETURNS AND REFUNDS.

5.1. As all products are customized to your specifications, we cannot resell them to others. Therefore, returns are generally not permitted unless:

  1. We have created a product that does not conform to your provided specifications and instructions; or
  2. We have provided a product with a manufacturing defect.

5.2. In the event of a defect or a product not conforming to your specifications, customers must follow the procedures outlined below:

  1. Customers must provide clear picture(s) of the alleged defect to us for assessment.
  2. Customers are responsible for shipping the defective product back to us, and they shall bear the cost of shipping.
  3. Upon receipt of the defective product, we will inspect it, and if the defect is confirmed, we will send out a replacement item.
  4. Additionally, customers have the option to purchase shipping insurance for every shipment. In the event of lost, damaged, or stolen packages during transit, customers should file a claim with the shipping insurance company to seek compensation for any such issues. The replacement or refund of the item will be determined at our discretion and in accordance with the findings of our inspection.
  1. SHIPPING AND DISTRIBUTION RESPONSIBILITY:

6.1. Free Shipping: Seller agrees to provide free shipping for all orders (not returns).

    6.2. Wholesalers: For wholesale orders, Seller will ship the products to the address specified by the wholesaler. It is the wholesaler's sole responsibility to arrange for further distribution, if necessary, to their own customers or end-users. Any costs associated with such redistribution, including but not limited to shipping fees, handling charges, or other expenses, shall be borne entirely by the wholesaler. Seller shall have no liability or responsibility for the redistribution process or associated costs.

      6.3. The wholesaler acknowledges and agrees that they are solely responsible for ensuring timely and proper distribution of the products to their intended recipients.

             7. CHANGES TO TERMS.

          These Terms may change from time to time. It is your responsibility to review these Terms regularly for updates.

          1. AGREEMENT.

          By proceeding with your order through our Product Customization Program, you acknowledge that you have read, understood, and agreed to these Product Customization Program Terms and Conditions.

          1. LIMITATION OF LIABILITY.

          To the fullest extent permitted by law, we disclaim all liability for any damages, losses, claims, or expenses resulting from the use of our services or products, including but not limited to direct, indirect, incidental, special, consequential, or punitive damages.

          1. GOVERNING LAW AND JURISDICTION.

          These Terms shall be governed by and construed in accordance with the laws of the state of Maryland, and any disputes shall be subject to the exclusive jurisdiction of the courts located within the state of Maryland.

          1. TERMINATION.

          We reserve the right to terminate or suspend your participation in the Product Customization Program at our discretion, without prior notice, for any violation of these Terms or for any other reason.

          1. CONTACT INFORMATION.

          If you have any questions or concerns regarding these Terms, please contact us at support@christiansupply.shop.